Community & Comms Executive

About Us:

Hi there 👋 We’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, haircare and lip balm – and we’ve only just started. We launched in 2020 and as a high-growth company, we’re already one of Europe’s fastest-growing start-ups 🚀 So, fancy coming along for the ride?😃

The Role:

Do you like being funny online? Are you the wittiest person in the group chat? Can you really bring the zing?

We're looking for a Community & Comms Executive who’s passionate about people, planet, and positive interactions – and can put that into words. You’ll be the friendly face (and witty voice) of Wild across our social channels, responding to customer queries, celebrating wins, resolving issues, and ensuring our community is heard, valued and entertained. You’ll play a key role in promoting a positive (and eye-catching!) brand image, supporting customer satisfaction, and keeping our internal processes running smoothly.

The ideal candidate will be passionate about entertaining people with words, obsessed with all things sustainability, and chronically online (in a good way). You’ll have experience in customer service (brand, retail, or online) and genuinely enjoy helping people. This role reports to our Copy & Comms Lead, with opportunities to assist on other copy tasks.

🚀 Some of your responsibilities:

Customer Engagement: Respond to comments, messages and posts across our social media channels – in the most engaging and helpful way possible.
Embody and promote the Wild tone of voice: Working with our Copy & Comms Lead to advocate for the Wild tone, and writing in a truly on-brand way.
Customer Service: Handle customer queries, compliments and complaints efficiently, collaborating with the customer experience team to resolve cases.
Community Building: Encourage customers to engage with the Wild community by engaging with content and maintaining a welcome online presence.
Sentiment Management: Monitor customer sentiment and feedback, flag trends or issues, and proactively contribute to improving the customer experience.
Brand Advocacy: Represent the Wild brand authentically and enthusiastically, turning customer interactions into long-term brand love.
Copy Support: Where time allows, helping with ad hoc smaller copy tasks, taking on feedback and coaching from our Copy & Comms Lead

🚀What we need from you:

Look, we get it. This is a unique job, so we don’t expect you to tick every box. So, if this sounds like you – and you’re passionate about our mission – you should definitely apply.

You are a great communicator – and can put that into words.
You’re across social media trends, and comfortable engaging online.
You’re organised and can proactively manage competing priorities.
You’re a natural problem solver who stays calm under pressure.
You care deeply about creating a great experience for every customer, whether that’s solving a problem or simply making someone smile.
An underlying passion for the planet and sustainability.

⚡️ What you’ll get from us:

25 days holidays + bank holidays + 9 extra remote working days
Hybrid working, 3 days a week in our shiny new London office
4% Company Pension
Mental well-being support through Spill
Private healthcare through Vitality
Weekly early finishes and social events
Annual L&D budget
Free breakfast
Free & discounted Wild products
2 x team volunteering days and 2 x personal volunteering days

Ready to become a Wild thing?!

At Wild, we know that diversity drives innovation and creativity. We are committed to creating and maintaining a workplace where all employees feel valued and empowered to bring their most authentic selves to work. We recognise that diversity goes beyond visible differences such as race, gender, age, and ethnicity and encompasses a broad spectrum of backgrounds, experiences, perspectives, and abilities. We encourage individuals from all backgrounds to apply!